Your graphics SUCK!

[senoritafish]

Dear Virgin Mobile,
I recently bought a Kyocera Royale phone, and so far am happy with the phone service. I downloaded a Coldplay ringtone which I was very happy with, so I also purchased a screensaver and an animated ringtone for it.

First of all, I am confused as to why you list wallpapers and screensavers separately on your website, because they appear to be the same images. The "screensavers" certainly aren't animated, something the word "screensaver" implies to me. The two screensavers that came with the phone may be somewhat lame, but they certainly are animated.

I also purchased the Squidward animated ringtone. I expected it to not look exactly like it does on the website, since my phone screen is smaller, but I was surprised and very disappointed to see that the animation is only in one corner (about a quarter of the screen, which is already small) and cut off at the top and bottom. It's pretty much worthless.

I am very disappointed with the quality of your graphics and feel very ripped off for the couple I purchased. Needless to say, I will not be buying any more, at least for this phone. I think the animated ringtones, at least, should not be listed as working for this phone, and the link to screensavers removed, since they are exactly the same as the wallpapers. You are making people think they are are purchasing something different when they actually aren't.

I realize I am somewhat outside of the demographic you are marketing these phones to, but I can't believe even teenagers can be happy with the quality of most of your graphics.

Thank you,
Leeanne

Comments

[mskauri.livejournal.com]

Way to go!! Let 'em have it!!!

[syke.livejournal.com]

I wonder how hard it'd be to make graphics for such things...

[senoritafish.livejournal.com]

They're here if you'd like a look. I don't think they're any special sort of graphic, but I'm not an artist, so I'm out of my league with that kind of stuff. My main complaint was that it's not designated on their website whether they are animated or not (I was assured some of them are, but wallpapers can be designated as screensavers on this phone, so they are included as well).

Actually, I notice that another artist on my friend's list, avphibes, has several of her Evil Kid® images there; some of the devil girls, the "chick" ones and the "Bee-otch" one.

[senoritafish.livejournal.com]

Pardon, that was here: http://www.virginmobileusa.com/xl/screensaver/list.do?type=screensaver.vmu&category=featured.web_ss_girls_room

(thought I posted the link)

[senoritafish.livejournal.com]

Actually, they responded fairly quickly, apologizing for my experience and giving me a telephone number to call if I wanted to try and get a refund. They explained that some of the screensavers are animated, but that wallpapers are included in that section as well, since they can be set to function as screensavers. I still don't see any difference in their lists, but if some of them are animated and others are not, they should label them as such. And the ringtone is still a ripoff.

I also notice on closer perusal that some of the graphics were done by avphibes, who is on my friends list. Those are not the ones I was complaining about though. ;)